Roscongress Foundation

The Roscongress Foundation offers a range of services for organizing events of all kinds and levels of complexity and provides assistance with specific aspects of event planning or hosting.

• Developing and executing business event concepts
• Devising business agendas and inviting speakers, moderators, and thought leaders
• Organizing themed awards and award ceremonies
• Developing non-standard participant communication formats
• Creating audiences for events and working with participants
• Developing corporate styles and design concepts for events
• Organizing event advertising campaigns
• Attracting sponsorships
• Preparing and managing venues and signage
• Organizing participant services
• Organizing the work of temporary staff

The Roscongress Foundation’s Delegate Management Directorate is the division responsible for providing professional delegate management services at major business events, exhibitions, and public events.

Whatever the event, we help reinforce its image through attracting an interested audience, managing the application collection process, managing payments, and building an integrated space for participants and guests to obtain information.

Each year, we work with 80,000 delegates from 208 countries and territories, with up to 20,000 participants convening at a single venue.

Our many years of experience at the very biggest events have allowed us to build a unique database of companies and organizations who could also be represented at your event.

Organizing an invitational campaign and building an audience for the event

• Conducting an expert assessment and analysis of the online/offline event’s target audience
• Drafting a list of potential participants or running an invitational campaign based on the client’s own lists
• Developing registration forms and a personal account area for participants on the event website
• Collecting confirmations of participation (warm calling)
• Building, maintaining, and updating the participant database

Providing participants with information

• Turnkey organization of an omnichannel contact centre for a company or event
• Email marketing: developing a strategy and content plan for mailouts based on the interests of the target audience, preparing email/letter layouts, and analysing the results of the campaign
• Preparing working content for the event website, SEO optimization
• Preparing print and digital materials of any kind: booklets, leaflets, brochures, and presentations
• Creating videos providing information for participants
• Organizing information desks at the event venue and training personnel

Delegate management

• Establishing strategic communications with participants, providing information and logistical support on an ongoing basis
• Signing participation agreements and processing payments via personal accounts
• Support for VIP participants: meeting, seeing off, and accompanying guests, both at the event venue, and other locations

The Roscongress Foundation

Maria Kiseleva
Head of Delegate Management Directorate
Tel.: +7 (495) 640 4440
Email: delegate@roscongress.org

An information centre offers an effective way of providing customers or participants of an event with the information they need. They can also help support new and specialized projects.

The main benefit of an information centre comes from its ability to leverage an entire range of information channels.

Call centre:

• Drafting technical specifications for the telephone line’s launch
• Researching the project and target audience
• Creating and recording an IVR menu to route incoming calls
• Recording an IVR with professional announcer in Russian, English, Italian, French, and other languages
• Writing a clear and concise script
• Training operators for a specific product or service
• Setting up call recording for quality control purposes
• Speaking to customers in Russian, English, and French
• Collecting statistics based on call analysis
• Developing a voice bot to ease the load on the telephone line
• Launching a thematic hotline to handle a high volume of incoming calls during advertising campaigns or events
• Creating an online chat function to resolve non-standard situations with customers (24 hours)

Website:

• Preparing content for your website in Russian and English. More languages are available if required
• Writing text for information or sales purposes, optimizing the structure of the website, selecting illustrations, and creating infographics
• Configuring «schedule call» and «send message» functions for the website
• Developing a chatbot — an automated smart system allowing users of the website to communicate with a virtual assistant

Email marketing:

• Developing an email marketing strategy and content plan
• Devising email designs and layouts which are tailor-made to your audience and branding
• Organizing personalized mailouts customized for each recipient
• Providing an analytic report on the results of the mailout

Print materials:

• Preparing print and digital materials of any kind: booklets, leaflets, brochures, and presentations
• Proposing a list of materials needed for a specific project, together with specifications
• Writing text and selecting illustrations
• Devising the layout and design for print materials

Notifications via messenger apps and text message:

• Launching marketing initiatives via text message, WhatsApp, and Viber
• Developing a marketing content plan
• Preparing clear and content-rich texts
• Selecting illustrations for Viber marketing
• Sending out mass notifications to your customer database

Mobile app:

• Preparing content for your mobile app in Russian and English
• Developing the layout and interface of the app based on practical user experience
• Writing hints, tips, and instructions
• Deciphering key concepts for users
• Drawing up recommendations to optimize an already operational app, thereby helping ensure that staff and users are always on the same page

Videos:

• Preparing content for promotional or educational videos
• Preparing video scripts
• Devising visual and audio accompaniment

Social media

• Setting up official accounts on VK, Facebook, Instagram, and Twitter
• Preparing a content plan and page-design concept
• Proposing official hashtags
• Running a social media promo campaign which engages thought leaders

Recruiting and training volunteers:

• Organizing the recruitment of volunteers to promote social initiatives and projects
• Developing educational materials and training volunteers
• Devising an incentive scheme

Maria Kiseleva
Head of Delegate Management Directorate, the Roscongress Foundation
Tel.: +7 (495) 640 4440
Email: delegate@roscongress.org

Our services

Experience

Contact information

A call centre offers an effective way of providing customers or participants of an event with the information they need. They can also help support new and specialized projects.

The Roscongress Foundation is proud to offer a comprehensive range of professional call centre services:

1. Incoming and outgoing calls

2. Multi-channel communications

3. A flexible operator training scheme

4. Support for multiple languages

• Ten years of experience
• Offices in three cities: Moscow, St. Petersburg, and Vladivostok
• 400 projects with clients based in Russia and abroad

Our services

1. Launching a call centre

• Drafting technical specifications for the telephone line’s launch
• Creating and recording an IVR menu to route incoming calls
• Researching the project and target audience
• Writing a clear and concise script
• Selecting a number for the line, or providing a free «8 800» number (in Russia)
• Making test calls for quality control purposes
• Planning a working schedule for the call centre
• Launching the call centre within three working days

2. Directing calls

• Developing plans for transferring calls to employees’ internal numbers
• Monitoring the number of calls in the queue
• Customer call-backs

3. Training for operators

• Training operators for a specific product or service

4. Recording and listening to conversations

• Setting up call recording for quality control purposes

5. Support for multiple languages

• Speaking to customers in Russian, English, and French

6. Professional announcer

• Creating and recording announcements in Russian, English, French, Italian, and other languages

7. Statistical and analytical reports

• Editing scripts based on recorded conversations
• Configuring additional CRM functions
• Collecting statistics based on call analysis
• Providing detailed reports

8. Additional call centre options

• Setting up remote working for operators
• Developing a voice bot to ease the load on the telephone line
• Creating an online chat function to resolve non-standard situations with customers
• Configuring «schedule call» and «send message» functions for your website

9. Setting up and running a hotline

• Launching a thematic hotline within three working days
• A guaranteed ability to handle a high volume of incoming calls during advertising campaigns or events
• The ability to rapidly scale up the number of calls handled

10. Additional information channels

• Setting up other information channels to promote your products and services: WhatsApp and Viber, text message notifications, and email marketing.

11. Expert assessment of an existing call centre

• Conducting an analysis of the current structure of the call centre, call routing, and voice greetings
• Drawing up recommendations for drafting a script
• Analysing current CRM
• Running training programmes for operators
• Providing recommendations to save costs on the call centre

Experience

For more than 7 years, our call centre has provided assistance to participants of all events run by the Roscongress Foundation and its partners. For international clients, we have set up helplines for participants of the 137^th Inter-Parliamentary Union Assembly, the General Assembly of the World Tourism Organization (UNWTO), and the Global Manufacturing & Industrialisation Summit (GMIS).

In 2017, our call centre provided support to participants of the 19th World Festival of Youth and Students — the biggest ever edition of the event.

#InThisTogether helpline

In 2020 the Roscongress Foundation became the All-Russia People’s Front’s general partner for setting up and coordinating a nationwide helpline for elderly people and people with limited mobility who were self-isolating due to the COVID-19 pandemic.

The nationwide helpline was launched in three days and was tasked with taking calls from people who were experiencing difficulties. Since it was first launched over two months ago, the helpline has been transformed into a fully-fledged information centre. The statistics are impressive:

• 10 specialized areas
• Open 24/7
• More than 3,5 million calls answered, and more than 2 million requests registered
• 250 operators

For more information about the helpline, visit the Roscongress Foundation’s blog.

Contact information

Maria Kiseleva
Head of Delegate Management Directorate, the Roscongress Foundation
Tel.: +7 (495) 640 4440
Email: delegate@roscongress.org

Innovation Space

The Roscongress Foundation’s forums, which have historically fostered discussions on the most significant and topical issues, are continuing to expand the digital agenda.

The Innovation Space is a special programme, exhibition space, and presentation area for innovative projects and high-tech Russian startups: Skolkovo Foundation and IIDF projects, innovative projects from large corporations, the leading university incubators and accelerators, and independent startups.

The Innovation Space is not just a useful networking opportunity, it also provides projects with the opportunity to present their investment potential to government bodies, large corporations, investment funds, and business angels.

In an Innovation Space, event participants discuss the demand for and opportunities to use innovations in all areas of life and the economy and immerse themselves in the details of various branches of industry, focusing on specific issues and emerging challenges.

The lounges also serve as a way to expand the reach of Russian high-tech products both at home and abroad, thanks to the interest of international Roscongress Foundation forum guests.

Contacts:
Dmitry Sryvkov
Head of the Innovative Projects Directorate
Tel.: +7 (495) 640 4440, ext. 340
Cell: +7 (916) 268 04 68
Email: dmitry.sryvkov@roscongress.org

International cooperation

The Roscongress Foundation works with partners around the world to shape an independent ecosystem capable of responding to the most pressing challenges facing the international business community.

Partnerships have been established with 126 organizations in 69 countries worldwide. These include international organizations, business associations, media outlets, financial institutions, development institutions, and private and public bodies.

• Promoting the interests of Russia and the Roscongress Foundation on the international stage.
• Shaping a topical agenda for major events in Russia and abroad.
• Organizing bilateral and multilateral business events both online and offline.
• Organizing and holding road shows, business missions, and official visits.
• Providing assistance in identifying potential business partners.
• Helping to set up project centres to support business and investment projects.

Contacts:
Ms. Alexandra Ogneva,
Deputy Director, Head of Directorate of International and Regional Cooperation
Directorate of International and Regional Cooperation
Tel.: +7(495) 640 4440 ext. 1450
Email: cooperation@roscongress.org

Supporting the development of the Russian regions

The Roscongress Foundation offers effective solutions for promoting the Russian regions, both in terms of their investment and export potential.

Cooperation agreements have been signed with 55 regional governments and 93 non-profit organizations from across Russia.

Since 2015, the Roscongress Foundation has organized 16 business events in the ‘Russia’s Regions: New Areas of Growth’ series. Locations have included Nizhny Novgorod, Yekaterinburg, Krasnodar, Moscow, Tula, Yaroslavl, Ufa, Veliky Novgorod, Perm, Petrozavodsk, Astrakhan, Murmansk, Svetlogorsk, Elista, Pskov, and Chelyabinsk.

• Holding St. Petersburg International Economic Forum regional sessions under the ‘Russia’s Regions: New Areas of Growth’ project.
• Promoting a region’s brand at major conventions in Russia and abroad.
• Organizing road shows around the world.
• Organizing international business missions to regions across Russia.
• Promoting opportunities to invest in a region via the Roscongress Foundation’s international and regional partner network, including selecting and building databases of potential international partners, organizing meetings, and providing support for them.

Contacts:
Ms. Alexandra Ogneva,
Deputy Director, Head of Directorate of International and Regional Cooperation
Directorate of International and Regional Cooperation
Tel.: +7(495) 640 4440 ext. 1450
Email: cooperation@roscongress.org

Best regional practices

Expert Regional Group project has been launched by the Roscongress Foundation and the Ministry for the Economic Development of the Russian Federation.

The project aims to collect and exchange knowledge of best practices and implement those that have been proven efficient.

Web site: best-practices.roscongress.org/

The Innosocium Foundation — a social platform

The Innosocium Foundation — a social platform — is a strategic initiative of the Roscongress Foundation that aims to establish and maintain a dialogue between business, government, and civil society on key social development issues. The Roscongress Foundation is the sole founder of the Innosocium Foundation through which the former implements socially significant projects.

The Innosocium Foundation develops the social aspect of the business programme and Building Trust Area at the Roscongress Foundation’s largest events. Building Trust area is a thematic zone comprised of the Innosocium LAB and the Innovation Space. The programme of the Building Trust Area combines innovation, the social agenda, and education and presents them as tools for a sustainable future through multi-format events.

As part of events outside of forums, the social platform’s projects seek to consolidate the social and humanitarian agenda. Such projects include:

• The Innosocium National Contest of Social Projects;
• The global platform of the Eurasian Women’s Forum;
• A working group on the development of creative industries and support for cultural and historical heritage projects;
• A platform for young entrepreneurs;
• The International Knowledge Sharing Week exchange programme.

The social platform’s activities help to develop a socially-oriented society in Russia, promote the social agenda, and offer feedback tools at existing forums and beyond.

Focuses of the Innosocium Foundation’s work:

• Culture, creative industries, and regional development;
• Women’s leadership;
• Development of a youth platform and social elevators;
• Social sector, demography, and inclusion;
• Ecology and sustainable consumption;
• Social communications;
• International cooperation.

Contacts:
Elena Marinina
Deputy CEO of the Roscongress Foundation and Director of the Innosocium Foundation
Kristina Filippovskaya
Deputy Director for the Socio-Economic Agenda
Tel.: +7 (495) 640 4440 ext. 1148
Email: k.filippovskaya@roscongress.org; innosocium@roscongress.org
Website: innosocium.org
Facebook: www.facebook.com/NPOLAB

Volunteer programmes

The Roscongress Foundation is actively involved in promoting youth development. The Foundation’s volunteer corps currently numbers over 20,000 people, uniting students and active young people from St. Petersburg, Moscow, Arkhangelsk, Vladivostok, Sochi, Khabarovsk, Kazan, Yaroslavl, Kaliningrad, and many other cities. The corps is an effective tool for supporting talented and ambitious young people, who will build the future of our country and change the world for the better.

Involving young people in the country’s affairs, its civic activity, and its cultural, moral, and spiritual values helps build a unified community from which a society of responsible citizens, capable of achieving great goals, will grow.

The Roscongress Foundation offers young people a chance to demonstrate their social activism and civic-mindedness and to gain experience and knowledge by taking part in major Russian forums and international projects.

Event participants are very appreciative of the work of volunteers and stress the importance of their contribution to creating a supportive, friendly atmosphere at Roscongress Foundation events.

Contacts:
Ekaterina Sagadieva
Head of the Volunteer Management Division
Email: volonter@roscongress.org

RC-Sport is the Roscongress Foundation’s sporting platform.

A sporting directorate was established within the Roscongress Foundation in 2016. As a result, sporting and discussion programmes have become a permanent feature of the organization’s biggest annual business events. Over time, each forum has come to adopt their own distinct and recognizable trademark events. The St. Petersburg International Economic Forum, for example, has the Roscongress SPIEF Race, which is held in the heart of Russia’s cultural capital. The Eastern Economic Forum has the Kanō Jigorō International Judo Tournament, and the Russian Investment Forum has the Governors’ Cup Race, which takes place on Sochi’s Formula 1 track.

Over the course of four years, more than 200 events have taken place across 40 sporting disciplines. Of particular note was the sporting programme of the 19th World Festival of Youth and Students. On each day of the event, more than 10,000 people from 117 countries gathered at 16 venues within Sochi’s Olympic Park to take part. Another highlight was the Match of Friendship between the female national fencing teams of Russia and France, which took place at the Russian Museum of Ethnography during SPIEF 2018.

Each economic forum’s sporting programme invariably draws a great deal of interest among business and political leaders. As a result, the Roscongress Sport Club was established, offering a year-round programme of gala matches, training sessions, and business events in Moscow.

The Roscongress Foundation’s events have been attended by a host of sporting legends who between them have won more than 60 Olympic gold medals, including Alexander Karelin, Vyacheslav Fetisov, Yelena Isinbaeva, Khabib Nurmagomedov, Vladimir Kramnik, Luís Figo, Phil Esposito, and Christian Karembeu.

As sanctions have impacted Russian sport, these forums have served as effective platforms to foster international cooperation. Three members of the International Olympic Committee Executive Board and the heads of 20 international sporting bodies have taken part in the Roscongress Foundation’s events.

The expertise amassed during this time meant that it was a logical decision to establish RC-Sport as a subsidiary body of the Roscongress Foundation. This organization, which acts as the Foundation’s sporting platform, operates with the aim of further developing the field via the following:

• Organizing major international sporting events and promo-tournaments which place the audience, digital innovation, and tourism at the forefront.
• Organizing events, discussions, conventions, exhibitions, and conferences which focus on sports and sporting bodies.
• Promoting sports and sports-related economic projects as part of the programmes of economic forums.
• Promoting sporting bodies and commercial companies at events held by Roscongress Sport Club.
• Promoting sporting projects, sports-related economic projects, and sports-related tourism projects in the media and on social media.
• Providing international sports consulting services.
• Organizing large-scale sports and entertainment events of a social nature.
• Organizing master classes and meetings with sporting legends.
• Organizing corporate competitions, including e-sports events.

RC-Sport contact info:
Georgy Bryusov,
Chairman of the Supervisory Board of RC-Sport
Email: bryusov@roscongress.org
Тel.: +7 (812) 680 0000

Roscongress Sport Club contact info:
Executive Director of Roscongress Sport Club
Email: v.starovoytenko@roscongress.org
Тel.: +7 (812) 680 0000

The RC-ART production centre holds dozens of events of various formats each year. These include mass-scale entertainment events, cultural festivals, citywide concert programmes, private events for major companies, gala receptions, and private protocol events attended by heads of state.

RC-ART attracts Russian and international artists covering a wide range of genres, including global opera and ballet stars, rock groups, hip hop and pop music artists, leading Russian entertainers, dance collectives, and renowned orchestras and conductors.

Main activities:

• Music festivals
• Mass-scale socially oriented entertainment events
• Concert programmes
• Attracting Russian and international artists representing various genres
• Opening ceremonies for business, cultural, and major sporting events
• Evening gala and protocol events
• Corporate, family and kids’ events
• Audiovisual production.

RC-ART provides full technical support at events, including creating opening and interactive video clips, light and laser shows, and robot shows.

The production centre also provides a full range of film production services, from developing a creative concept and script based on client requirements to creating animated 3D elements and the application of advanced CGI.

Contacts:
Ekaterina Ivanova
Head of Creative Projects Directorate
Tel.: +7 (495) 640 4440
Email: el.ivanova@roscongress.org

Irina Sin
CEO of RC-ART Production Centre
Email: Irina.sin@roscongress.org

Travel management

RC Service offers a full range of services, from hotel and ticket booking, to organizing unique journeys and events around the world. Customers are able to benefit from flight registration, executive lounge booking, fast-track access at international airports, transfers, visa support, private aircraft and yacht charting, and more.

Contacts:
Тел.: +7 (495) 212-03-16
Email: info@rc-service.ru
Сайт: https://rc-service.ru/

Protocol and administrative support

The Roscongress Foundation provides protocol and administrative support to heads of federal executive authorities and Russia’s federal subjects so as to ensure that guests can enjoy a comfortable and productive stay at Forum events:

• media support and logistical assistance for guests during their arrival and stay in the city where the event is taking place;
• managing the timely accreditation of delegations and vehicles;
• assisting in drawing up a personal schedule, including business, cultural and sporting events, lunches and dinners, and personal meetings;
• assistance in organizing personal meetings: processing meeting requests, organizing venues and formats for meetings;
• timely support with all issues concerning events.

The Congress-Attaché service is available to various categories of participant, providing participants and guests with additional services and a personal consultant who can assist in solving work-related issues and organizing interesting leisure activities.

The Roscongress Foundation offers support for signing ceremonies, including a full range of services from drawing up scripts to conducting ceremonies. Organizing signing ceremonies at Roscongress Foundation forums represents a wonderful opportunity for organizations to boost their profile and attract the attention of leading media as well as potential partners and investors.

The Roscongress Foundation supports the development of a community of protocol employees, the training of specialists to a high level, and the establishment of a partner network, and facilitates the holding of events and briefings for industry specialists both at the forums and external events.

Contacts:
Web site:https://congressattache.com/

Expertise and analysis

Today, the Roscongress Foundation puts a lot of effort in developing expertise and analytical work. It already involves 5,000 experts, both in Russia and worldwide.

Business events that Roscongress organizes are accompanied by a number or publications, including ‘Roscongress Insider’ analytical digests based on the event’s agenda, as well as research reports and expert summaries with contributions from leading consulting companies, universities, analytical centres, and development institutions.

Exceptional competences of Roscongress Foundation’s specialists together with a dependable pool of partners in analytical work lend a chance to provide consulting services and targeted research on a variety of topics for different interested businesses.

All intellectual output of the Roscongress Foundation is accumulated in the ROSCONGRESS.ORG information and analytical system. It provides quick and easy access to the most significant materials from the largest business events in the country.

The interactive knowledge base includes:

• Descriptions of more than 2000 sessions across 271 topics covering Russian and global agendas;
• Speeches, interviews, and commentaries from over 8,500 speakers;
• Research, articles, analytical digests, and more.

Contacts:
Email: expert@roscongress.org

The Roscongress Foundation organizes the entirety of the information support cycle for Foundation events, including the preparation and holding of all types of press events and work with press and newsmakers, as well as separate media support services.

• Preparing and implementing publicity campaigns in international, national, and regional media outlets
• Working with the press services of event newsmakers, Russian government bodies, and partners
• Organizing and conducting press conferences, briefings, signing ceremonies, media access events, press tours, and interviews
• Preparing and distributing information materials to journalists, including: announcements, press releases, post-event press releases, photographs, and video materials
• Setting up a press centre and international broadcasting centre
• Photography and video recording at events and creating a photo bank
• Creating and managing event websites and mobile applications
• Creating and managing events’ social network accounts
• Creating video clips and presentations, including 3D formats

Media Relations Directorate Contacts:
Tel.: +7 (812) 406 7709
Fax: +7 (812) 406 7709
Email: media@roscongress.org

TV Production and Online Broadcast Directorate Contacts:
Email: digitaldepartment@roscongress.org

Roscongress Club

This private club for the intellectual, business, and political elite is a natural extension of the forums organized by the Roscongress Foundation.

The club is open exclusively to Roscongress Club card holders. They have access to specially equipped communications spaces, offering the best possible environment for business networking during major events managed by the Roscongress Foundation: the St. Petersburg International Economic Forum, the Eastern Economic Forum, and the Russian Investment Forum in Sochi.

While their card is valid, club members are granted club privileges, including the opportunity to attend exclusive business, evening, and sporting events and utilize a concierge service.

Uniting Russian and global thought leaders, the Roscongress Club is a conceptual platform of strategic interest to anyone who seeks to influence the political and economic landscape.

Club cards may only be purchased by the Roscongress Foundation’s Premium category participants.

Contacts:

For all questions concerning cards, please contact your Roscongress Foundation contact person on +7 (495) 640 4440.

Cultural programmes

The cultural programme is a key element of the Foundation’s business events and traditionally is of great interest to both participants and the media. The Foundation’s events are held all around the world, so participants get to learn about new regions and countries, their histories, traditions, and cultures.

• Organizing socially significant events for city residents and forum participants
• Planning and conducting official receptions and receptions for delegation heads and accompanying persons
• Developing substantive event content
• Organizing invitation campaigns: attracting cultural figures, performing artists, and show business stars
• Developing a service allowing participants to independently purchase electronic tickets to events
• Finding contractors for cultural programme events, coordination and control
• Selecting and cooperating with exclusive venues

Contacts:
Directorate for Creative Projects
Tel.: +7 (495) 640 4440

Sporting programmes

Sporting programmes held as part of economic forums create new opportunities for extended networking and informal dialogues on the latest topics.

Corporate sports are a modern trend in industry development and an effective tool for attracting the attention of the nation’s physically active population, achieving corporate objectives, and developing territories.

• Organizing and holding forum sporting programmes: charitable races, gala hockey matches, basketball games, football matches, VIP tennis tournaments, golf tournaments, skiing competitions, sailing regattas, etc.
• Organizing and holding corporate games and sporting events for companies, organizations, and regions
• Organizing sports-related sessions as part of forum business programmes
• Organizing sport and sports tourism conventions and exhibitions

Contacts:
Sport and Entertainment Event Directorate
Tel.: +7 (495) 640 4440, ext. 267
Email: sport@roscongress.org